Privacy Policy

Privacy Policy

We value the privacy of our users. This Privacy Policy explains how we use it, and how we safeguard your personal information. It applies to and any other websites where this policy is linked to in the footer of the page.

The terms "user" or "you" set in this Privacy Policy, refer to travelers, who use the site for rental homes, people who rent the property through the site and other users who use software or other tools or services that we deliver on a site. In short it applies to every visitor who uses one of our sites. The sites may contain links that point to third-party sites. We are not responsible for the privacy practices or the content of such third-party websites. The site may also link to terms and conditions and privacy policies of third-party providers that contain other tools or services on their site. We advise you to read the privacy policies of third-party sites carefully before agreeing to their terms or before using their services.

By providing information to us through the sites, tools etc, you explicitly agree to this Privacy Policy. We may occasionally modify this Privacy Policy to comply with legal requirements; do website updates and changes to our information and disclosure practices. Any new policy will automatically be effective when it is published on the website. We recommend that you keep yourself updated on our privacy policies and also keep a copy for your records.

Who processes your personal data, and where?

Your personal information that identifies you or information from which you are identifiable will be collected, processed, stored and used by and may also be accessed or processed by companies that help to complete our transactions (such as financial institutions or payment gateway providers).

The information we collect:

At different times, you can give your personal information or data to us. For example: to send an enquiry request to a property owner, we may collect information such as your full name, address, phone number, email address, your current location etc. We may also collect information from cookies or web beacons. We may also collect IP addresses. If you ask us to connect other sites (for example, your Face book account) we can obtain information that way too. Third party information we can use to prevent fraud and detecting it.

How we use your personal information or data?

You agree that we may use your personal data for the following purposes:

·        For the services you want or to support your request;

·        For other messages that help us offer our services;

·        For people with whom who you've done (or have agreed to do) business. For example if a property owner needs information about a traveller who has booked with him, we may send the property owner the relevant information;

·        To adjust, measure, report and improve our services, content and advertising;

·        For services in connection with the Site or that which promotes and our partners;

·        Comparing data for accuracy, and verify it with third parties.

·        To prevent, investigate and prosecute activities that we suspect to be illegal, unlawful or harmful;

·        For our privacy policy and / or our Terms of Use or any other purpose referenced herein.

If you are a member, we will also be able to contact you about your account and your use of our services.

How do we disclose your personal data?

We may disclose your personal data as per our policy to enforce, or where we are permitted to do so by applicable law, including in response to a request from a law enforcement or government agency, or in connection with the actual or proposed litigation, or in this protect our property, people and other rights or interests.

We may share your personal information or data with:

·        One of our partners, if you have requested their services or if you have asked to be provided with information;

·        Another member if you have done business with them;

·        A third party on our behalf;

·        Companies in the group and / or partners; or

·        Other companies or businesses, for example, if we think of a merger or a sale to that corporation or business entity;

·        Other companies we work with to provide all or part of the homes of our members we have, or otherwise promotional or other services related to our business. This can include with your listings and photos on other websites;

·        Every third party that you have asked us to share your personal data - such as Facebook if you have asked us to connect with your Facebook account; or

·        Any legal or government agency pursuant to a subpoena or other legal request.

You may have found on our website information by a hyperlink from the website of one of our trading partners. If so, you consent to your personal information or data and purchase information, including behavioral patterns, to be shared with those trading in accordance with our contractual relationship with them.

In the unlikely event that we got sold, or a portion of its assets transferred to a third party, your personal information, as a valuable asset, it can also be transferred. Potential buyers and their advisers can access the data in the context of the sales process. However, the use of your personal information will remain subject to this Privacy Policy. Also, your personal information may be passed on to a successor in interest in the unlikely event of a liquidation, bankruptcy or administration. Our customer database may be sold to the rest of the company, in whole or in several parts separately. It may be that the business of the purchaser is different from ours.


If you register as a member on the Site, you will receive the newsletter; this is an integral part of our service. You as a user are allowed to cancel your subscription at any time. Do note that it may take some time before the changes are implemented.


We also use surveys to gather information about our users. From time to time we ask for input from users to evaluate potential features and services .The decision to answer a survey is completely yours. We use information gathered from surveys to improve our services.


As well as collecting data from online and correspondence we may also contact your through phone to improve our services.

How we protect your personal information when we have it?

·        We will take reasonable technical and organizational measures to protect against unauthorized or unlawful processing of your personal data and against accidental loss or destruction or damage to your personal information. Although no system is completely secure, we will make the best attempts to keep our systems secure. However, it remains your responsibility:

·        to keep your password or other access information secret. They should not be given to anyone else or used by someone else.

·        To maintain a good internet security. For example if your email account or Facebook account has been compromised, this would be the access to your account with us or if you have given us information and / or unauthorized access through that account. If you think one of your accounts has been compromised, you should change your account information with us, and in particular ensure that each compromised account has to be safe. When you think something is wrong or your account or it is used by unauthorized people you should also tell us as at the earliest, so that we can try to help keep your account safe and if necessary to warn anyone who might be affected.

What are cookies, web beacons and why we use them?

A "cookie" is a small file that is placed by some of our web pages on your hard drive. We, or third parties with whom we do business, may use cookies to help us analyze patterns or other information.

  • You may delete and block all cookies from this site but if you do so parts of the site may not work.
  • You can reduce the information that is gathered by cookies by adjusting your browser settings. To do this check this site:
  • Do note that if you do that your browsing experience on our site may be affected and you may also not be presented with relevant advertising.

Web beacons can be used to get to the other to follow in order to maximize web traffic. Traffic patterns of users from one page.

Phishing emails:

If you have an unsolicited email that appears to be from us or one of our members who requests personal information (such as your credit card, login or password), please DO NOT reply or pass any personal information. We will never ask for such information. Do not use the links in the email. Please contact customer support as soon as possible if you get emails like this. You can contact us by [email protected]

Applicants, current and former employees:

If you visit the site to apply for a position, we will also use this information. We may also pass this information to other third parties. The informative may be stored for a maximum of 12 months in our database.

How do I correct or update my information at?

You can see all your personal information processed by us. The best way to see the information is to login to your account using the tab "Owner Login" at the top of the screen. It will allow you to adjust your data and also customize it.

How do I opt-out of receiving marketing communications from you?

We will contact you from time to time for marketing purposes. Unless you have indicated, this may include contacting you by phone or email. You can opt out of receiving marketing communications from us in the following ways:

·        Please contact customer service;

·        Follow the instructions given in each communication or newsletter;

Please note that if you are going to change your preferences, it may take some time for the preferences to take force.

How long we will be your personal information/data?

We will keep your personal information only as long as necessary for the purposes for which you have given us permission under the General Conditions in this Privacy Policy.

How can I contact you?

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, we encourage you to contact us with Customer Service. If you are not satisfied with the answers, you can also speak to us at [email protected]